How It Works
Creating your candle is simple. We take your story and transform it into a scent you can experience again and again.
Step 1: Share Your Story
Tell us about your memory.
It could be a place, a moment, a person, or simply a feeling you want to hold onto.
You can include details like location, season, and emotion — or describe it in your own words.
Step 2: We Create Your Scent
Using your story, we carefully select and blend fragrance notes to reflect your memory.
Each candle is uniquely created using our signature scent system, designed to balance depth, warmth, and emotion.
Step 3: Hand-Poured & Delivered
Your candle is hand-poured in small batches and left to cure for the perfect scent throw.
Once ready, it’s carefully packaged and delivered to your door.
What Makes It Special
Every Memory Candle is one of a kind.
While we follow a refined blending process, no two candles are exactly the same — each one is shaped by the story behind it.
This means your candle may not smell like something you’ve experienced before, but it will feel familiar in a way that’s uniquely yours.
Frequently asked questions
How long does it take to receive my candle?
Each Memory Candle is made to order.
Please allow 5–7 business days for scent creation, pouring, and curing, plus shipping time.
Will my candle smell exactly like my memory?
Scent is personal and interpretive.
We use your description to create a fragrance that reflects the feeling and atmosphere of your memory, rather than a literal recreation.
Can I upload a photo?
Yes. You can upload a photo during the order process, which can be included as part of your candle experience.
Can I send this as a gift?
Absolutely! Memory Candles make meaningful and personal gifts, perfect for birthdays, anniversaries, or special moments.
What size are your candles?
Our candles are 400g, with an approximate 70–80 hour burn time.
What are your candles made from?
All candles are hand-poured using high-quality cocosoy wax and premium fragrance oils, designed for a clean and long-lasting burn.
Can I request specific fragrance notes?
Absolutely. If there are particular scents you'd love us to include—or avoid—you can let us know when sharing your story. We'll do our best to incorporate your preferences while creating a balanced fragrance.
Who creates my fragrance?
Your fragrance is carefully curated using our signature scent system and premium fragrance library. Every blend is thoughtfully designed to reflect the story you've shared while creating a beautiful candle you'll love to burn.
Will my custom fragrance be saved?
Yes. Every Memory Candle fragrance is carefully archived in our fragrance library under its own unique Memory Number.
This means your custom scent profile is securely stored, allowing us to recreate your candle in the future whenever you'd like to revisit your memory.
What is my Memory Number?
Your Memory Number is a unique reference assigned to your custom fragrance once your Memory Candle has been created.
You'll receive this number with your completed order. We recommend keeping it somewhere safe, as it allows us to locate your archived fragrance and recreate your candle.
Can I reorder my Memory Candle?
Absolutely. Simply provide your Memory Number when placing your order, and we'll recreate your original fragrance using your archived scent profile.
It's a beautiful way to revisit a cherished memory or gift the same meaningful fragrance to someone special.
Will my fragrance be exactly the same when I reorder?
Yes. We carefully document and archive every custom fragrance we create. While minor variations can naturally occur due to the handmade nature of our candles and raw materials, we follow your original scent profile as closely as possible to provide a consistent fragrance experience each time.
Can I return my Memory Candle?
As each Memory Candle is custom-made just for you, we cannot accept returns or exchanges for change of mind or personal fragrance preference.
If your candle arrives damaged or we've made an error with your order, please contact us within 7 days of delivery and we'll make it right in accordance with Australian Consumer Law.
Prefer Something Ready to Enjoy?
If you’re looking for something simple and ready to go, explore our Scented Moments Collection — a curated range of candles inspired by everyday moods, places, and experiences.