Last Updated: 1 July 2026

1. Introduction

Welcome to Candle Therapy ("we", "our", "us"). By accessing or purchasing from our website, you agree to be bound by these Terms & Conditions.

If you do not agree with these Terms, please do not use our website.

These Terms are governed by the laws of Australia.

2. Eligibility

By placing an order through our website, you confirm that:

• You are at least 18 years of age or have permission from a parent or guardian.
• The information you provide is accurate and complete.
• You are authorised to use the payment method provided.

3. Products

Each Candle Therapy product is hand-poured in Australia.

Due to the handmade nature of our products, slight variations in:

• colour
• fragrance
• finish
• vessel appearance
• label placement

may occur. These variations do not constitute defects.

Burn times are estimates and will vary depending on environmental conditions and candle care.

4. Pricing

All prices are listed in Australian Dollars (AUD).

Prices include GST where applicable.

We reserve the right to change prices without notice.

If a pricing error occurs, we may cancel your order and provide a full refund.

5. Orders

Orders are subject to acceptance and availability.

We reserve the right to:

• refuse or cancel any order
• limit quantities purchased
• correct pricing or product errors

If your order is cancelled after payment has been processed, you will receive a full refund.

6. Payment

We accept payment using the payment methods displayed at checkout.

Payment must be received before your order is dispatched.

All transactions are securely processed through third-party payment providers.

7. Shipping

We currently ship within Australia.

Shipping costs are calculated at checkout.

Estimated delivery times are provided as a guide only and are not guaranteed.

Once your parcel has been handed to the shipping carrier, we are not responsible for delays caused by:

• Australia Post
• courier companies
• weather events
• natural disasters
• public holidays
• industrial action

Risk in the products passes to you upon delivery.

8. Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is supplied:

• additional shipping costs may apply
• we are not responsible for parcels delivered to the incorrect address
• returned parcels will incur additional postage before re-shipping.

9. Returns & Refunds

We comply with the Australian Consumer Law.

You are entitled to a replacement, repair or refund if a product has a major failure or does not meet the consumer guarantees under the Australian Consumer Law.

We do not offer refunds or exchanges for:

• change of mind
• incorrect fragrance selection
• failure to read product descriptions
• normal variations associated with handmade products

If your order arrives damaged, please contact us within 7 days of delivery with:

• your order number
• photographs of the damage
• a description of the issue.

We will assess your claim and provide an appropriate remedy where required.

10. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any rights you have under the Australian Consumer Law.

Where our goods come with guarantees that cannot be excluded under Australian Consumer Law, you are entitled to the remedies provided by law.

11. Candle Safety

Candles are an open flame and must always be used responsibly.

By purchasing our products, you agree to follow all safety instructions provided on the product packaging.

Never:

• leave a burning candle unattended
• burn near flammable materials
• leave candles within reach of children or pets
• move a candle while burning
• burn longer than the recommended time.

Failure to follow candle safety instructions may result in fire, injury or property damage.

To the maximum extent permitted by law, Candle Therapy accepts no responsibility for damage resulting from misuse or failure to follow safety instructions.

12. Product Care

For best performance, customers should follow the candle care instructions supplied with each product.

Improper burning or storage may affect fragrance throw, burn quality and lifespan.

13. Gift Cards

Gift cards:

• are valid for the period specified at purchase
• are not redeemable for cash
• cannot be refunded unless required by law
• may only be redeemed through our website.

Lost or stolen gift cards cannot be replaced.

14. Intellectual Property

All content on this website, including:

• logos
• branding
• product names
• photography
• graphics
• descriptions
• website design

is owned by Candle Therapy and protected by Australian intellectual property laws.

You may not copy, reproduce or distribute any content without our written permission.

15. Limitation of Liability

To the maximum extent permitted by law, Candle Therapy is not liable for:

• indirect loss
• consequential loss
• loss of profits
• loss of business opportunities
• delays beyond our reasonable control.

Our total liability is limited to the purchase price of the affected product, except where prohibited by Australian law.

16. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of your information as outlined in that policy.

17. Promotions & Discount Codes

Promotional offers:

• cannot be exchanged for cash
• cannot be applied retrospectively
• may not be combined with other offers unless stated
• may be withdrawn at any time.

18. Website Availability

While we aim to keep our website available at all times, we do not guarantee uninterrupted access.

We may suspend or modify the website without notice.

19. Force Majeure

We are not liable for delays or failure to perform our obligations due to events beyond our reasonable control, including:

• natural disasters
• pandemics
• transport disruptions
• strikes
• government restrictions
• supplier shortages.

20. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will always be published on our website.

Continued use of the website constitutes acceptance of the updated Terms.

21. Governing Law

These Terms are governed by the laws of the Commonwealth of Australia and the State or Territory in which Candle Therapy operates.

Any disputes will be subject to the exclusive jurisdiction of the Australian courts.

22. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Candle Therapy

Email: [Insert Email]

Website: [Insert Website]

ABN: [Insert ABN (if applicable)]