At Candle Therapy, we take pride in hand-pouring every candle with care.

Change of Mind

Due to the nature of our products, we do not offer refunds or exchanges for:

• Change of mind
• Incorrect fragrance selection
• Preference after use
• Sale items
• Gift cards

Please choose carefully before placing your order.

Faulty or Damaged Products

If your order arrives damaged or faulty, please contact us within 7 days of receiving your parcel.

Please include:

• Order number
• Description of the issue
• Clear photographs

Once assessed, we will provide a replacement, repair or refund where required under Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Return Shipping

If a return is approved due to a faulty product, Candle Therapy will cover the reasonable cost of return postage.

If a return is requested for any other reason and accepted at our discretion, return postage is the responsibility of the customer.