Privacy Policy

Last Updated: 1 July 2026

At Candle Therapy, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your information when you visit our website or make a purchase.

Information We Collect

We may collect personal information including:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely through third-party payment providers)
  • Order history
  • IP address and browser information
  • Information collected through cookies and analytics tools

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate with you regarding your purchase
  • Respond to customer enquiries
  • Improve our website and customer experience
  • Send marketing communications if you have opted in
  • Meet our legal obligations

Payment Information

We do not store your credit card details. Payments are securely processed through trusted third-party payment providers.

Marketing

If you subscribe to our mailing list, you may receive emails about new collections, promotions and product updates.

You can unsubscribe at any time by clicking the unsubscribe link in our emails.

Cookies

Our website uses cookies to improve your browsing experience and analyse website traffic.

You can disable cookies through your browser settings; however, this may affect website functionality.

Disclosure of Information

We may share your information with trusted service providers including:

  • Payment providers
  • Shipping carriers
  • Website hosting providers
  • Email marketing platforms
  • Analytics providers

We do not sell your personal information.

Security

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access.

However, no method of online transmission or storage is completely secure.

Access and Correction

You may request access to or correction of your personal information by contacting us.

Contact

If you have any questions about this Privacy Policy, please contact us at:

Email: help@candletherapy.com.au

Website: candletherapy.com.au